Training Library

Our training course library is split into the following sections

Get ideas from courses we have created.

  1. Director / Management / Leadership Development
  2. Developing teams, people management
  3. Sales
  4. Customer Service and Communication
  5. CRM (Customer Relationship Management)
  6. Quality Courses

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Director / Management / Leadership Development:

  • Managing for Excellence – Senior Management / Executive Development Programme (10 days)
  • Firing on All Cylinders - Senior Management Skills Academy (10 x 3-4 hour sessions)
  • Managing and Leading People – Middle Management Development Programme (5 days)
  • Motivational Leadership – Junior Manager & Graduate Development Programme (4 days)

  • Managing the Matrix Organisation (2 days)
  • Enhancing Business Margins – General managers workshop (3 one-day sessions)

  • Managing Partnerships and Strategic Alliances (3 days)
  • Preparing for Partnership (2 days)
  • Service Management through External Vendors (2 days)
  • Managing Vendor Development and Outsourcing Processes (2 days)

  • Change for the Better – change management programme (2 days)
  • Making Winning Business Cases – Business Planning (1 or 2 days)
  • Making Winning Presentations (1 day)
  • Leading High Impact Meetings (1 day)
  • Boosting Personal Productivity Workshop (1 day)
  • Executive Development Planning / Executive Mentoring (tailored programmes)
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Developing teams, people management

  • Motivational Leadership, “The Way Ahead” – Supervisor / team leader (2 days)
  • Getting the Best out of others - Performance Review / Appraisal Skills Workshop (2 days)
  • Advanced Appraisal / Performance Review Skills (1 day)
  • Performance Management Workshop – refresher (Half-day)
  • Establishing Expectations - setting, measuring and activating SMART objectives (Half-day)
  • Handling the Performance Management and Disciplinary Process workshop (2 days)
  • Effective Recruitment and Selection Workshop (1 day)
  • Train the Trainer (3 days)
  • Train the Trainer refresher (1 day)
  • Facilitate the Facilitator (2 days)
  • Time to Manage Time Workshop (Time management)
    (1 day)
  • Busy Busy Busy (Half-day)
  • Managing Workplace Stressors Workshop (1 day) (read a relevant Wentworth HR case study jump and scroll).
  • Balancing Pressure and Performance (1 day)
  • Improving Personal Performance Workshops, standard and advanced programmes (1 day)
  • Planning for Success Workshop (1 day)
  • Change Management Workshop (2 days)
  • Building the High Performance Team (2 days)
  • Developing Team Effectiveness (1 day)
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Sales

  • Key / Strategic Account Management Workshop (2 days)
  • Selling Service Solutions (2 days)
  • Our Competitive Advantage – Sales for Non-Sales People (Management) (1 day)
  • Strengths for Sales: Making it Happen Workshop (2 days)
  • Essential Selling Skills (1 day)
  • Selling at a Distance (1 day)
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Customer Service and Communication

  • ABC - Advanced Business Communications (2 days)
  • The Ambassador Course – Professional Customer Care and Communications (2 days)
  • Professional Customer Care and Communications - Specialist Engineers and Graduate programme (2 days)
  • Customer Service from Within (1 day)
  • Customer service - The Energiser (Half-day)
  • Circles of Excellence - selling for non-sales staff (2 days)
  • From Conflict to Opportunity - managing customer complaints, handling difficult people (1 day)
  • Achieving Excellence in Customer Service over the Telephone (1 day)
  • Our competitive Advantage, Staff (1 day)
  • Call Centre Management Workshop (2 days)
  • Managing to Improve Customer Service (2 days)
  • Create Customer Enthusiasm (1 day)
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CRM (Customer Relationship Management)

  • CRM Strategy Workshop (2 days)
  • Building the CRM roadmap - planning Workshop (2 days)
  • CRM Workshop (2 days)
  • Advancing Pharmaceutical CRM Implementation (2 days)
  • Relationship Management Leaders Masterclass (2 days)
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Quality Courses

  • Enhancing Customer Satisfaction through ISO 9001 2000
  • Quality Managers for the 21st Century You and Your Companies Future – Quality Managers Course
 
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