Customer skills

Sales, service and Customer Relationship Management (CRM)

  • Key / strategic account management
  • Selling service solutions
  • ABC Advanced Business Communications
  • Professional customer care and communications
  • Customer service from within
  • Professional selling skills
  • CRM workshop

Develop skills among your people which deliver a measurable increase in their value to the company and its customers.

Key account management

Research, design and develop market segmentation model for engineering service provider. Create key account management tactics and deliver professional and solution selling skills to rolex replica sales managers and sales executives.

ABC Advanced Business Communications

Design and deliver customer care programme for facilities managers in swiss replica watches high pressure environments. Uses actors and video role-play techniques. Includes:

  • Making Winning Presentations
  • Problem? No problem!
  • Handling extreme client situations

The Ambassador customer service programme

Designed for engineers of a major computer services organisation to help build face-to-face and telephone communication skills required to replica watches uk service equities traders in a City investment bank.

Advancing Pharma CRM

Design and delivery of two-day workshops tailored for CRM project leaders in the pharmaceutical sector.

Training library: See examples of team / people development programmes designed to meet exact needs.

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