Case studies

Research case studies include:

Helping your organisation to provide outstanding customer service … helping you to retain hard-won customers and achieve you business aims

  • Training needs analysis – Analysis and identification of the business skills training needs of the UK channel partners of a global IT manufacturer
  • Compliance and pro-activity – Providing mystery shopping across the branch networks of leading mutual building societies to research pro-activity and the use of voluntary mortgage and banking codes
  • Sales innovation – Assessing the ability to sell ISA’s using an innovative computer based package for a top-ten building society
  • Benchmarking – Competitive benchmarking survey for the provider help line of a market leading internet service for: Technical knowledge, helpfulness and sales ability
  • Performance management – surveying standards of customer care in the publishing industry
  • Assurance of ethical practice – Research into advice / service provided to mature people by a major independent financial advisor and their competitors
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